moosejaw45
3/13/2021
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I PURCHASED the Camera Crew plugin at Reallusion Marketplace. After installing, I get a "The-any-Key Login" error screen asking for email and Passord. Since I purchased, why am I not getting past a trial login, and HOW do I get past it? Thanks.
The-any-Key
3/14/2021
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Glad you got it working.
moosejaw45
3/14/2021
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No trial version, problem fixed. Thanks!
The-any-Key
3/14/2021
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Also make sure you don't use the download arrow in the marketplace (where the buy button is) as it only download the trial version. Hover the mouse over it and it will show "trial download". Go to top menu>your icon>Inventory list>Plug-in and download it from there.
The-any-Key
3/14/2021
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Did you have the trial version of Camera Crew installed before you purchased it? In that case you can do a clean install to make sure the trial version is gone (https://youtu.be/Kpl_SrYLpww). Else contact support@theanykey.se and we will figure this out.
josette.angibault
2/12/2021
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Bonjour, j'ai acheté le plugin Super Bone Editor l'an passé et il a parfaitement fonctionné jusqu'à maintenant mais il a disparu de la liste des pluginsinstallé. J'ai essayé de le réinstallé mais cela ne fonctionne pas : Comment puis-je faire ?
The-any-Key
2/13/2021
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Try close iClone, download Super Bone Editor from the marketplace to get the latest version and install it, double click on Open Plugins\SuperBoneEditor\failsafe.bat, double click on iClone to start it. If that don't work. double click on Open Plugins\SuperBoneEditor\log.bat and send a screenshoot to support@theanykey.se
Netjerichet
1/10/2021
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Hello The any Key,
The current situation is, that it is impossible to install the Plug ins Music Move and Bone Editor. I've tried to follow the instructions on Youtube. Without any success. Do you need a Screenshot(s)? I think I need a step by step support. I would be very grateful for your help.
Thanks!
The-any-Key
1/10/2021
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Send a message to support@theanykey.se and we can communicate via email instead. Run log.bat in the music move plugin folder and send me a screenshot.
Netjerichet
1/8/2021
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Hello "The any Key". I can not extract the ZIP Music Move in administrator mode. Why? 🤔
The-any-Key
1/8/2021
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Strange, first you can try just to extract it without the admin mode. If that fail try just extract it anywhere (ex to the desktop) and then move the extracted MusicMove folder on the desktop to the iClone openplugins folder. The admin mode is just so we can move it to the program folder, as the program folder is protected and often refuse you copy files to it.
wanderingwallace
8/4/2020
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Hello again, A little confused. The download does not have an exe. I purchased it on Marketplace because it is not on the Content store. I tried several times, no luck. I guess it would be to much to ask for it to be user friendly. What a waste of time and money. You would have more customers if the plugin was not so difficult to install and use. I will not be purchasing any other of your plugins. To bad someone could not teach you how to make them easier. Thanks and good luck.
The-any-Key
8/5/2020
Reply
I have uploaded a new version of Motion Clip Sizer with additional repair code in the installer. You should now be able to download the zip file and follow the install video: https://youtu.be/P1fovHjUHxk
wanderingwallace
8/4/2020
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Hello again, I purchased the Motion Clip Sizer. There is no exe. when it is downloaded. I was interested in buying more plugins, but I hesitate when I cannot get this one to work. Not very user friendly. Hopefully you can assist me with this, thanks Wallace
The-any-Key
8/4/2020
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Hi. The RL plugin marketplace and content store for Python plugins only support .zip files. So if you bought it from the marketplace, you go to the marketplace page and download the zip there. If you bought it from the content store, you go to your order history and download the zip there.
Netjerichet
7/19/2020
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Hello,
my problem is, that I cannot find "The any key" under "Plugins" in iClone 7. Why? I purchased the "Music move" and the "Super Bone Editor". iClone installed all of it, cause I started iClone in the administrator mode, and I´m sure that the Installation of the Plugins were successfull. Why doesn`t show me the plugins menu in iClone "The any key". Thank you for your support.
The-any-Key
7/21/2020
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Glad it worked.
Netjerichet
7/20/2020
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Thank you for your help "The any Key". The opening of the failsafe.bat was the solution. 👍
The-any-Key
7/19/2020
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Also make sure you have followed: https://youtu.be/madVsFscvyw
The-any-Key
7/19/2020
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Hi, first try run OpenPlugin\MusicMove\failsafe.bat and then start iClone. If it dont work run OpenPlugin\CameraCrew\log.bat and send a screenshoot to support&theanykey.se
jcredible5432
7/14/2020
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I tried to watching these videos before & I still can NOT find it. Is there specific video for Camera Crew?
The-any-Key
7/15/2020
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First you can try run OpenPlugin\CameraCrew\failsafe.bat and then start iClone. If it dont work run OpenPlugin\CameraCrew\log.bat and send a screenshoot to support&theanykey.se
jcredible5432
7/13/2020
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It doesn't show up in Iclone after the download. How do I proceed? (Thank you for you response time)
jcredible5432
7/13/2020
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Camera Crew 1_4 is not uploading. Does it matter that CameraCrew is the only item I purchased? Does not having the others have any effect on why Camera crew isn't working? Thank you
The-any-Key
7/13/2020
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Note that if you bought it on the content store you download it from your order history.
And if you bought it from the marketplace you download it from the Camera Crew marketplace page.
The-any-Key
7/13/2020
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Should not matter if you only bought Camera Crew. So you can't download the zip file? Or it does not show up in iClone after you install it?
jcredible5432
7/12/2020
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Hi, I just purchased your plug-in "camera crew" & auto download but I'm having trouble installing them. Do you have a video showing a step by step tutorial?
abcliu
6/29/2020
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Hello,
I bought your Workshop Toolbox on marketplace but I am not able to download it when click download button, I have contacted support team and they said the link did have a problem and I should contact you to find a solution, tthank you.
The-any-Key
7/2/2020
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Seem there is an issue with the Reallusion marketplace. Try the Itch.io link I sent you to download it from Itch instead.
abcliu
7/2/2020
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It is still not working, I have both trial and normal version and only trial version is downloadable, the bought one does't download after click download button.
The-any-Key
6/29/2020
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Hi. I uploaded the plugin again to the marketplace. Hopefully it works now.
bigrah_2000
1/7/2020
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Hello, Can you please create a script to rotate car wheels in iclone, its a simple task, but one of the difficult to achieve in iclone.
argus1000
5/20/2019
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Sorry. I re-registered, opened with the admin, and I still get the same message. When Reallusion decides to release Python plugins like yours that are compatible with the normal (not the developers) version of iClone, then I'll be a customer. Otherwise, it's too much of a headache.
The-any-Key
5/20/2019
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Sorry to hear. I have tested the login system here like a maniac and register, change password and it works every time. I checked with other users and they can login just fine. Hopefully Reallusion will integrate their own trial system in the future that can be used.
argus1000
5/20/2019
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Nope. I appreciate your concern, but I just downloaded version 1.3 and it doesn't work either. Is there a possibility to send me my password by email? Moreover, is it necessary to ask for a password at all for a trial version? I'm about to give up.
The-any-Key
5/20/2019
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And you started iClone in admin mode after you installed the 1.3 version? I can't send your password because I don't know it. But I can reset your account so you can register it again. Will do that now. Remember that you now need to type in your email, password and press register and click the link in the mail. Go back to iClone and click login. The account is used to track the 30 day trial period.
argus1000
5/20/2019
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I start in admin mode. I have the plugin "MoveThatCamera_1_2_4_Trial"
Password reset still doesn't work. I get a window saying: "Failed to login. Plugin credentials are wrong".
argus1000
5/17/2019
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No go. I can reset the password in my email link, but when I try the new one, it still doesn't work. I have the latest release of the developer version.
The-any-Key
5/18/2019
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Tested the password reset and it works fine here. Make sure you start iClone in admin mode (right click iClone and start as administrator) the first time you login or change password.
The-any-Key
5/17/2019
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Ok. And you downloaded the latest plugin too? And replaced old files? What plugin is it?
argus1000
5/11/2019
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Hi,
I have a problem with my password. It says I have a wrong password. I press the button to change it, go to my email... and nothing happens. It says I still have the wrong password.
argus1000
ew407@ncf.ca
The-any-Key
5/11/2019
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Ok argus1000. It should be fixed now. Note that you need to download the new version of the plugin.
The-any-Key
5/11/2019
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Found the problem argus1000. Fixing it now. Will report back when done.
The-any-Key
5/11/2019
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Ok. So you got the email to reset the password and can click the link in the email. But don't get to the page where you can reset the password? Or you can reset the password and when you try the new one it still say it is the wrong password?